customer experience specialist

Key Responsibilities

• Project Management: Manage daily operations for global customer satisfaction initiatives.
• Data & Insights: Analyze customer feedback trends using data and AI tools.
• Reporting: Create simple, high-quality PowerPoint presentations for senior leaders.
• Platform Support: Help manage the Medallia feedback platform and work with suppliers.
• Innovation: Help launch new digital feedback tools and AI best practices.
• Collaboration: Coordinate and connect with the global CX team across different countries.

Requirements:

• Education: Degree in Business, Economics, Statistics, or Marketing.
• Experience: At least one prior job or internship (ideally in marketing, CX, customer care, or analytics).
• Languages: Excellent written and spoken English.
• Tech Skills: Good with Data Visualization tools (like Power BI), PowerPoint, and AI/Gen-AI tools.
• Soft Skills: Great organizational skills, analytical mindset, and a proactive team player.

Nice to Have

• Experience with customer feedback platforms (like Medallia or Qualtrics).
• Background in market research or customer satisfaction programs.
• Experience in the insurance or financial sectors.

Il presente annuncio è rivolto a persone di genere femminile (F), maschile (M) e non binario (NB) ai sensi della Legge n. 300/1970, del Decreto Legislativo n. 198/2006 e del Decreto Legislativo n. 96/2026 ed è aperta a qualsiasi persona nel rispetto della diversity e dell'inclusività. Ti preghiamo di leggere l'informativa sulla privacy Randstad (https://www.randstad.it/privacy/) ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).