villages accommodation, inventory & inspection and helpdesk coordinator (livigno, bormio, anterselva

Key Responsibilities:

• Lead and train the existing hotel staff for the Olympic standards and services.

• Align the standards of accommodation and services to Olympic standards, conducting regular inspections and addressing any deficiencies or concerns promptly to uphold the reputation of both the Olympic Games and the host hotels. 

• Housekeeping: alignment and lead of the coordination of all the cleaning operations in the Villages.

• Inventory Management: lead on check and control of inventory of the spaces in the hotels, both rooms and common spaces.

• Laundries Management: lead on planning the house laundry and resident laundries service in the Villages or with external contractors.

• Facilities Coordination: Collaborate with maintenance staff of the hotels to address any maintenance or repair needs within the rooms, ensuring a safe and functional environment for residents

• Quality Assurance: Implement and uphold quality standards for cleanliness, comfort within rooms and spaces. Support on the development of an overall plan with existing hotels and conduct regular inspections to ensure compliance with organizational policies and residents' expectations.

• Residential Services (Resident Centre). Lead the hotels on the service levels planning of the Resident Centres service on the focus to provide exemplary customer service to residents, communication structure on the issue resolution system required during Games time to address inquiries, concerns, and special requests promptly.

• Inspection & Inventory (I&I) lead operations on liaise with NOC (National Olympic Committees) representatives to coordinate check-ins, check-outs, and room assignments.

• Helpdesk leading point on the definition of process and integration with existing hotel operations.

• Provide ongoing support during the Games, addressing any unforeseen challenges or changes in the service's needs.

• The role may include additional scope as determined by project requirements and any necessary adjustments.

Requirements

Qualifications (Essentials)

• Previous experience in Hospitality or Hotel Management, preferably in guest services and housekeeping operations, at large-scale events, hotels or cruise ships.

• Experience in team management and leadership.

• Proficiency in Microsoft Excel, Powerpoint and Outlook

• Strong communication and interpersonal skills, with a customer-focused mindset.

• Proven ability to collaborate effectively with diverse stakeholders.

• High attention to detail and a commitment to cleanliness and comfort standards.

• Ability to perform under pressure and meet tight deadlines while maintaining service quality.

• Flexibility to work evenings, weekends, and holidays as required.

• Experience with databases and digital record-keeping.

• Proficient in English and Italian (written and spoken).

• Candidates must be based in Bormio, Livigno or Anterselva.

Desirables

• Additional language skills (e.g., Spanish, French, German).

• Familiarity with Autocad will be considered an advantage.

• Valid Category B (car) driving license (EU-recognized).

Other information

Fondazione Milano Cortina 2026 is committed in building an inclusive and diversified working environment, striving to guarantee equal opportunities for all workers (L.903/77) and promote the integration into its workforce of persons with disabilities (L.68/99).

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