village inventory & inspection and helpdesk specialist (predazzo) - (fixed-term contract)

Key Responsibilities:

Accommodation Coordination:

• Support in the allocation and preparation of residential units and NOC/NPC (National Olympic/Paralympic Committees) dedicated spaces across the Village.

• Support readiness and turnover processes between Olympic and Paralympic phases, i.e., transition planning and period.

• Report any maintenance, cleanliness, or set-up issues in accommodations.

Inventory & Inspection:

• Liaise with NOC/NPC representatives to coordinate check-ins, check-outs, and room assignment Maintain accurate records of room inventory (furniture, fittings, appliances, etc.).

• Conduct regular inspections to ensure all items are in good condition and meet Games-time standards.

• Support logistics and technology teams in the delivery, installation, or replacement of inventory as required.

• Track and report damages, losses, or inconsistencies, plus the financial reconciliation of the damages reported in the NOC/NPC spaces.

Helpdesk Operations:

• Implement an efficient communication workflow for the Village helpdesk to log and manage service requests, complaints, and inquiries.

• Liaise with relevant departments (e.g., cleaning, maintenance, logistics, technology) to ensure prompt resolution of issues.

• Provide regular status updates and follow-up communication to clients to maintain transparency and satisfaction.

• Maintain accurate and up-to-date records in the helpdesk system, ensuring all requests are tracked through to completion.

• Facilities Coordination: Collaborate with maintenance staff to address any maintenance or repair needs within accommodations, ensuring a safe and functional environment for residents.

• Quality Assurance: Implement and uphold quality standards for cleanliness, comfort within accommodations. Support on the development of an overall plan with contractors and conduct regular inspections to ensure compliance with organizational policies and residents' expectations.

• Residential Services (Resident Centre). Support on the service levels delivery and operations.

• Support other villages operations from different functional areas to guarantee the services levels committed.

• The role may include additional scope as determined by project requirements and any necessary adjustments.

Requirements

Qualifications (Essentials)

• Strong communication and interpersonal skills, with a customer-focused mindset.

• Proficiency in Microsoft Excel, Powerpoint and Outlook

• Proven ability to collaborate effectively with diverse stakeholders.

• High attention to detail and a commitment to cleanliness and comfort standards.

• Ability to perform under pressure and meet tight deadlines while maintaining service quality.

• Flexibility to work evenings, weekends, and holidays as required.

• Experience with databases and digital record-keeping.

• Proficient in English and Italian (written and spoken).

• The candidates must be based in Predazzo.

Desirables

• Previous experience in Hospitality or Hotel Management, preferably in guest services and housekeeping operations, at large-scale events (e.g., Olympics, World Cups, large festivals), hotels or cruise ships.

• Additional language skills (e.g., Spanish, French, German).

• Valid Category B (car) driving license (EU-recognized).

Other information

Fondazione Milano Cortina 2026 is committed in building an inclusive and diversified working environment, striving to guarantee equal opportunities for all workers (L.903/77) and promote the integration into its workforce of persons with disabilities (L.68/99).

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