•  Project Governance: Manage day-to-day operations for strategic CX initiatives (NPS, analytics), tracking milestones and actions.

•  Data & Insights: Analyze TNPS trends and satisfaction drivers using data and AI tools to uncover actionable insights.

•  Reporting & Storytelling: Create clear, executive-ready presentations and reports for senior stakeholders.

•  Platform Management: Help run and improve the Medallia NPS platform and manage supplier relationships.

•  Innovation & Rollouts: Support the design and launch of new global initiatives (e.g., Digital Feedback, AI-driven best practices).

•  Community & Collaboration: Coordinate the global CX Community of Practice meetups and collaborate with local market leads.

Must Have:

•  Experience & Education: University degree (Business, Economics, Statistics, or Marketing) and at least one prior job or internship experience (ideally in marketing, CX, customer care, or analytics).

•  Skills: Strong project management, organization, and multitasking abilities.

•  Analytics: Good analytical skills with experience in Data Visualization tools (like Power BI).

•  Communication: Excellent English (written and spoken) and strong storytelling skills using PowerPoint.

•  Mindset: Proactive, autonomous, customer-passionate, and a collaborative team player.

•  Tech-Savvy: Confidence using AI and Gen-AI tools.

Nice to Have:

• Experience with CX/collaboration platforms (Medallia, Qualtrics, etc.).

• Background in Voice of the Customer (VoC), customer satisfaction programs, or market research.

• Academic or professional experience in insurance or financial services.

La ricerca è rivolta ai candidati ambosessi (L.903/77). Ti preghiamo di leggere l'informativa sulla privacy Randstad (https://www.randstad.it/privacy/) ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).