Roles and responsibilities:

• Install, upgrade, maintain, and repair advanced medical systems used for 3D cardiac mapping and electrophysiology procedures.
• ndependently manage your service territory (Europe), including planning and prioritizing weekly activities.
• Diagnosing and resolving equipment malfunctions promptly and effectively.
• Travel extensively within the assigned region and occasionally across Europe, including on short notice.
• Drive customer satisfaction through regular performance reviews, complaint analysis, and continuous improvement initiatives.
• Accurately document service activities in the Service Management System.
• Communicate technical issues, risks, and improvement opportunities to management.
• Adhere strictly to company health, safety, and environmental standards.

You will also bring:

• Bachelor’s degree or equivalent experience in Biomedical, Electrical, Electronics, or Computer Engineering.
• Valid driver’s license.
• Proficiency with standard test equipment (e.g., digital multimeter, safety tester).
• Excellent written and verbal communication skills in English. Fluency or strong proficiency in Second Language is a huge advantage.
• Ability to work flexible hours, including weekends and off-hours, when required.
• Previous experience in field service or the medical device industry is preferred.
• Strong organizational and problem-solving skills.
• Physically able to lift and move equipment up to 35 kg, with frequent standing and bending.
• Strong commitment to safety and quality standards.

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