engagement and external relations officer - enrel unit

• Provide administrative and logistical support to the Community Management Team;
• Organize and facilitate meetings and workshops, including agenda setting, preparation of presentation, and reporting;
• Coordinate internal communication campaigns and maintain the internal microsite using tools like SharePoint, Canva, and Power BI;
• Support the delivery of training sessions on Community Management;
• Design, run, and analyze satisfaction surveys;
• Manage the corporate mailbox and archive documentation;
• Maintain and update contact records in EFSA’s CRM system (Salesforce);
• Operate EFSA’s “Ask a Question” service, ensuring timely and accurate responses;
• Collaborate with internal experts to address queries;
• Monitor and report on service performance;
• Serve as the main contact for EFSA’s registered stakeholders;
• Respond to stakeholder queries, manage communications, and compile newsletters;
• Support the planning and execution of stakeholder engagement activities (e.g., events, webinars).

• Excellent knowledge of English (at least C1 level);
• Experience in and knowledge of European institutions and Agencies, external relations and communications;
• At least 1 year of relevant working experience in Customer Relationship Management (CRM), Stakeholder Engagement, Strategic Engagement;
• Excellent drafting skills (English), coordination and internal and external communication skills, analytical skills;
• Behavioural competencies: team player - working with others; analysis and problem solving; drive for results; political savvy and strategic agility; multi-tasking.

La ricerca è rivolta ai candidati ambosessi (L.903/77). Ti preghiamo di leggere l'informativa sulla privacy Randstad (https://www.randstad.it/privacy/) ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).