customer engagement training coordinator (staff leasing)

Responsibilities:

• Support MEL operations and act as a point of contact for in-market/cluster or global teams.
• Provide MEL support, including curricula, questionnaire, class, and course set up
• Generate data reports on course registration and delivery
• Prepare and process learner packs, including attendance reports, exam reports, and credit learners in MEL
• Utilize key Pfizer systems and processes (GCMA, DK1, Docusign, MEL, iCOMPLY, Qstream, NeoOptima)
• Assist with translations management and coordination
• Manage GCMA training materials, including approval and medical reviews
• Provide logistical support for meetings and training sessions
• Assist with the admin process for the eLF platform
• Manage training provider submissions/exams
• Manage the team intranet (MS-SharePoint)
• Knowledge/content management

Qualifications:

• High level of organizational skills and attention to detail
• SuccessFactors LMS and Qstream is a plus
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Capable in data reporting and analysis
• Familiarity with translations management and coordination
• Prior experience in administrative support roles is preferred
• Ability to work independently and collaboratively in a team environment
• Strong problem-solving skills and ability to adapt to changing priorities
• Skilled in MS-SharePoint and Excel
• Fluency in English, both verbal and written

If you are a proactive and dedicated individual with a passion for providing exceptional administrative support, we encourage you to apply for this position.

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