customer care representative

The post holder will:

• be accountable for outbound calls to the assigned customers in order to offer alternative products in substitution;
• Manage the replacement offer and the order processing, following guidelines and procedures
• Track and report all the interactions with the customers recording on the dedicated system all the orders, changes, cancellations, delivery dates, application of products, and pricing. Responsible for summarizing and analyzing data and reporting of results;
• Collaborate with the sales force communicating with a scheduled timing results of all interactions with customers.

The ideal candidate possess:

• University degree or equivalent
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Knowledge of SAP will is a plus
• Good level of English
• Excellent written and verbal communication skills;
• nterpersonal and teamwork skills;
• Ability to adapt to new systems and procedures.

La ricerca è rivolta ai candidati ambosessi (L.903/77). Ti preghiamo di leggere l'informativa sulla privacy Randstad (https://www.randstad.it/privacy/) ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).