application support engineer in roma

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offerta proposta da
tipo di contratto
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job details

pubblicato
luogo di lavoro
roma, lazio
categoria
Information Technology
tipo di contratto
determinato
riferimento
MT-Un-ITA-17-F-04686
offerta proposta da
https://www.my-technologies.randstad.it
Candidati ora >

descrizione

 Randstad Technologies, divisione specializzata nella ricerca, selezione e formazione di profili ICT di Randstad Italia, ricerca per importante società cliente, un Application Support Engineer.Di seguito i requisiti e la descrizion del ruolo:Responsibilities of an “Application Support Engineer”       User Support – He/She provides the necessary help to the end-users in terms ofneeds and requirements       Issue tracking – He/She reports issues in JIRA (Incidents, Std. Changes & Non-Std.Changes)       Status Reports – He/She reports all issues in a Dashboard for higher management       Leads weekly alignment calls with external IT partners, internal IT and business       Participates in support functions including day-to-day project support, working closelywith development, QA, Release Management, Operations, and end users.       Identifies process improvements for support related functions and other SDLCprocesses such as testing strategy Technical/Work-based Skills       A comprehensive understanding of technical IT issues to enable discussions withinternal and external technical specialists       A comprehensive understanding of applications and data security Experience       Experience role within a professional IT environment planning, maintaining, andsupporting business applications       Problem solving       Business awareness       Cultural awareness       Service awareness, preferably IT Infrastructure library (ITIL) certification       Support tool knowledgePersonal attributes       Communication skills and active listening       Highly proactive personality       Empathy with users       Patience and understanding       Self-organized       Language skills fluent English written and spoken 

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