service engineer in Milano

pubblicato:
luogo di lavoro
milano, lombardia
settore
Oil & Energy
tipologia
indeterminato
riferimento
1998
contatti
professionals.teching3@randstad.it
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descrizione

The Technical & Engineering Division of Randstad Professionals is specialized in the search and selection of middle, senior and top management profiles. On behalf of our client, a global leader Company in compressors and systems to the oil & gas and chemical industries, we are looking for a

 

FIELD SERVICE ENGINEER

Main responsibilities:

  • Installs new systems at customers‘ premises, following an agenda shared with the Aftermarket Management;
  • Ensures the customer is ready for the commissioning and has all the necessary connections and tools, before finalizing the agenda and logistic;
  • Keeps track of the upcoming commissioning’s and prepares and keeps updated tools for ensuring efficiency and success of any trip;
  • Arranges trainings at customers’ sites and in the Company;
  • Reports any issues and technical claims raised during the commissioning and ensures an efficient information flow to grant a proper follow up with the customer and internally;
  • Troubleshoots the products managing the customer via phone/email where possible, giving detailed instructions to the customers’ technicians on site and/or to colleagues and/or to the technicians of the network;
  • Troubleshoots the products under warranty, supporting the root cause analysis and the understanding whether the claim has to be covered by warranty or not;
  • Troubleshoots the products following service agreements (long term or one off) with customers;
  • When necessary quotes to the customers in case the intervention is not under warranty, in agreement with price policies and with Aftermarket Manager;
  • Lays down all the systems technical documentation to be enclosed in the instructions manual;
  • Ensures detail reporting, internal and to customer, of the activities.

 

DESIRED SKILLS AND EXPERIENCE

The successful candidate has more than 5 years of experience in the manufacturing Industry in Service. He/she is fluent in English and available to business trip. We are looking for candidates with a problem solving attitude and results driven. A minimum experience in electro-mechanics/electro-technics is a plus.

 

Work Location: Northern area of Milan

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