spare parts assistant lugano a VARESE

We are looking for an Spare parts assistant , we offer fix term contract, place of work Lugano, Canton Ticino, Switzerland. 

the role : Participation to the regional spare parts operations, providing the right

parts, at the right time, at the right place and at the right price to all

Customers Ownership of a geographical area / zone;

• Dedicated contact for a list of customers and/or subsidiaries;

• Accountable for customers’ satisfaction/ customer’s payments.

Manage customers quotation requests and orders up to the delivery

according to the customers’ requests

✓ Co-ordination with the technical, engineering, procurement, logistic

services for a successful spare parts customer service

✓ Co-ordination with the Customer Services Manager for a global service

customer satisfaction

✓ Make sure to get a firm order from customers

✓ Apply the appropriate terms of payments according to the amount of the

order and the customers financial situation (with the support of the

Administration Dept)

✓ Quotations follow-up directly with the customer or in collaboration with

the Spare Parts Manager

✓ Co-ordination, support to the sales team and the sales organisation for

the growth of the business

✓ Technical validation of the request (codification, equipment...) with the

assistance of the technical Dept

✓ Control and apply the pricing conditions (pricing zone, discount...)

✓ Control and apply the terms of payment

✓ Control and apply the terms of transportation

✓ Control and apply the specific conditions linked to the customer and/or

the country (documentation, official control before shipment...)

✓ Honour as much as possible customers delivery time requests (according

to the possibility within the supply chain organization)

✓ Manage the discrepancies: wrong shipment, missing documentation,

wrong pricing...

✓ Record or transmit customer’s data (contact details, machines moving,

terms of payment, terms of transportation...)