offerta salvata in my Randstad

engineer-customer support a Roma

luogo di lavoro
roma, lazio
Informatica, IT
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offerta salvata in my Randstad


Randstad Italia SpA - Specialty ICT

Per prestigiosa azienda multinazionale operante nel settore ICT ricerchiamo:

Engineer-Customer Support

Business Entity
Cisco Service Provider Video Software Solutions (SPVSS) is the market leading provider of end to end and component solutions for the Service Provider Video markets including Broadcasters, MSOs, DTH, Telcos, Service Providers, Primary Distribution and Secondary Distribution providers. SPVSS solutions enable cutting edge video experiences, If you’ve watched video, you have interacted with some of our products.

The Team
Cisco Sky Delivery is looking for highly motivated candidates to join our team. We are working in a dynamic environment that is at the heart of an exciting entertainment platform. We have a very strong focus on building great relationships, encouraging innovation, focusing on quality and celebrating our successes.

The Role
• Working in highly collaborative environment, primarily based in both customer and Cisco offices in Milan or Rome, with occasional travel
• Works as part of a project team and organization to ensure timely and efficient delivery
• Participate in new system deployments for both live and test customer systems, and take on new solution responsibility
• Creates required project documentation including physical deployment model and training materials
• Support the on-site installation from staging to integration and site acceptance and on-going support
• Assists with customer and internal training
• Acts as technical interface to customer
• Acts as post-delivery second level support
• Validates resolution of customer issues that require changes in Cisco products or their configuration
• Feedback field issues to Cisco teams (e.g. I&T, Architecture, Development) ensuring understanding and follow up
• Being aligned across program teams with all delivery activities
• Undertakes and documents Root Cause Analysis for required Incidents
• Ensures task status is regularly updated using the agreed tools

Minimum technical Qualifications
• Strong troubleshooting skills and ability to quickly learn new technologies
• Minimum 5 years industry experience
• Proven support experience in a Linux/Oracle/IP environment
• 3+ years experience of working in large, complex deployment environments
• Experience of virtualisation technologies such as OpenStack, VMWare, Xen or KVM
• Working knowledge of a key database technology such as Oracle, MongoDB or Cassandra
• Experience configuring monitoring tools such as Splunk, ELK, Sensu, Grafana
• Good scripting skills such as Python

Desired Skills
• Solid understanding of technologies such as encoding, DRM, VoD, CA, MPEG
• Experience of config/automation tools such as Docker/Chef/Puppet/Ansible
• Network administration / security
• Familiarity with ITIL processes

Personal Skills:
• Excellent customer service skills
• Self-motivated and self-sufficient
• Ability to work effectively within a team, and share knowledge across team
• Ability to communicate effectively at technical and managerial level
• Ability to flourish in a high pressure, fast moving customer facing environment

• Some experience of working with CI/CD, Agile and/or DevOps
• Some deployment experience of cloud platforms, preferably Openstack / Heat orchestration

Luogo di Lavoro: Roma
L’inquadramento contrattuale sarà commisurato alla seniority del candidato.

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